Welcome to my website! My processing time at the moment for memorial jewellery is approximately 2 weeks once I receive your special ashes/hair. Non memorial jewellery is taking approximately 5-7 business days and jewellery that does need hallmarking can take 2-3 weeks. Emails are sent automatically when you make a purchase but I am being made aware that many of you are not receiving them. Please check your spam/junk folder as they can end up there.